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Frequently Asked Questions
Which features are included in my subscription?
The sfty Sense smoke detector (available in certain countries) also has a motion sensor and indoor climate sensor. To utilise these features, you need to download the sfty app from the App store or Google Play.
In addition, you can access personal security features such as Find me via the sfty app.
What happens if the smoke alarm goes off during cooking or when there is a small fire, does it alert all neighbours immediately?
How often should the smoke detector batteries be changed?
Can I mute my smoke detector sounder?
In the event smoke is detected, how long does it take before we are told to evacuate?
After the delay time for alarms between residential units (approx. 3 minutes), the alarm escalates from one residential unit to the others in the same smoke zone. Residents are notified with the siren and the fire service is notified by the Alarm Centre/CMS if contracted.
Notifications are also sent via app and text to residents where a fire has been reported, with user-defined information such as fire instructions and information about the meeting place.
What happens if the smoke alarm goes off and I'm not at home?
You will be called by the alarm centre/ CMS (if contracted), to check that no one is in your home. The Alarm Centre/CMS (if contracted) escalates the alarm.
Who is notified if the sfty Sense motion detector is triggered, for example in the event of a break-in?
If the motion detector is triggered, selected people in your nominated security network will receive notifications, including yourself.
Under Settings in the sfty app, you can invite to your own security network. We recommend inviting friends, family and close neighbours who are in the immediate area. You can add these people are to your security network in the sfty app, together with the desired access level.
In case of a water leak, can I stop the alarm sounder?
In the event of a water leak alarm, you can mute the detector by pressing the Mute button in the app or removing the cable sensor from the detector.
Mute command may take up to 1 minute to reach the detector. After you have addressed the cause of the water leak, wipe dry the detector and cable sensor and put them back in place. The cable must be dry before you add it back to the body of the device, if it is still wet it will resound the alarm.
We do not recommend removing the batteries to resolve the alarm.