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Frequently Asked Questions
Can residents buy additional detectors beyond those purchased by the board/property manager?
Yes. Please contact sales or as a resident your board member or property manager.
Who is notified of a water leak after the delay time has expired?
After 15 minutes, neighbours in the apartment below, the management board/property manager, a caretaker, or an affiliated plumber will be notified, depending on how the sfty platform has been configured.
Can I use Energizer AA Lithium batteries?
Yes, only AA Energizer Ultimate Lithium batteries should be used. We have tested and recommend this brand as provides the best lifespan for our water leak device.
In case of a water leak, can I stop the alarm sounder?
In the event of a water leak alarm, you can mute the detector by pressing the Mute button in the app or removing the cable sensor from the detector.
Mute command may take up to 1 minute to reach the detector. After you have addressed the cause of the water leak, wipe dry the detector and cable sensor and put them back in place. The cable must be dry before you add it back to the body of the device, if it is still wet it will resound the alarm.
We do not recommend removing the batteries to resolve the alarm.