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Frequently Asked Questions

Can residents buy additional detectors beyond those purchased by the board/property manager?

Yes. Please contact sales or as a resident your board member or property manager.

Who is notified of a water leak after the delay time has expired?

After 15 minutes, neighbours in the apartment below, the management board/property manager, a caretaker, or an affiliated plumber will be notified, depending on how the sfty platform has been configured.

Can I use Energizer AA Lithium batteries?

Yes, only AA Energizer Ultimate Lithium batteries should be used. We have tested and recommend this brand as provides the best lifespan for our water leak device.

In case of a water leak, can I stop the alarm sounder?

In the event of a water leak alarm, you can mute the detector by pressing the Mute button in the app or removing the cable sensor from the detector.

Mute command may take up to 1 minute to reach the detector. After you have addressed the cause of the water leak, wipe dry the detector and cable sensor and put them back in place. The cable must be dry before you add it back to the body of the device, if it is still wet it will resound the alarm.

We do not recommend removing the batteries to resolve the alarm.

 

Will all neighbouring water leak devices immediately alarm if my water leak detector detects a leak?
No, they won't. There is a 15-minute alarm delay set between neighbours in the same riser to minimise frequent escalated alarms. This approach helps strike a balance between fewer but more accurate alarms.
 
During this delay, the water leak device that detected the leak beeps at 100 dB, giving the resident time to locate the leak, find the stopcock, and shut off the water supply before the alarm propagates to neighbouring water leak detectors in the same riser.
Do you have to have a smartphone and the sfty app for the smoke detection or water leak devices to work?
No, you do not need to have a smartphone, although we of course recommend this to get the most out of the service. Without the app, the audible alarms will still sound.
How often do the water leak device batteries need to be changed?
The batteries have an approximate lifespan of ca. 12 months dependent on usage. Battery status is a key indicator tracked in the sfty Management Dashboard and sfty app. Low battery notifications are shared several times before battery depletion to help prevent devices going offline.
 
Will I be notified when the batteries should be replaced?
Yes, depending on your configuration you can receive a message in the app and via SMS both when they should be changed and when you should change them.
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